Go live in one week.
No complicated onboarding. No long contracts. We learn how your team answers the phone today, train Sophia to sound the same, and take her live once you approve every detail.
We listen to
your practice.
A short intake call. You share how your team handles calls today — the greeting, the services you offer, the prices you quote, the questions clients ask most. No forms to fill out, no portals to log into. Just a conversation.
If you have a few recorded calls, even better. If not, we'll walk through a typical day together.
- ·Your current greeting and closing
- ·Services, pricing, and package structure
- ·Which bookings need a consult first
- ·Hours, holidays, and after-hours policy
- ·Which practice management system you use
Sophia learns
your voice.
We train her on your specific services, pricing, and booking rules. We connect her to your practice management software. We write every line of her script around the way your team actually speaks.
Then you listen. Every greeting, every response, every follow-up text. You approve each one before she goes anywhere near a real client. Change the wording, adjust the tone, rewrite a line entirely — she'll sound exactly the way you want her to sound.
- ✓ Greeting · "Thank you for calling Glow Aesthetics..."
- ✓ Pricing script · Botox, fillers, HydraFacial
- ✓ Consultation flow · When to book vs. when to route
- SMS templates · In review
- After-hours voicemail fallback
Sophia goes live.
Your number forwards to Sophia, or we port it over. You choose. The first call comes in. She answers it the way you trained her to, books the appointment, sends the confirmation and handles the next one.
Your team focuses on the client in the chair. Sophia handles the phone. Every morning you open the dashboard to see what she did overnight.
"Thank you for calling Glow Aesthetics, this is Sophia. How can I help you today?"
Everything your
front desk does
on the phone.
From the first ring to the follow-up text two weeks later. These are the jobs she takes off your team's plate from day one.
New bookings
Finds the next open slot, confirms the client's preference, and books it in your practice management system.
Reschedules
Pulls up the existing appointment, offers alternatives, and updates the calendar without a single back-and-forth.
Cancellations
Flags your policy, offers to rebook, and notifies your team.
Running late notifications
If a client is running behind, she lets the provider know before they start pacing.
Pricing & service questions
Answers the obvious questions so the caller doesn't hang up and try your competitor.
Directions & parking
The small logistics that clients ask on the way to their appointment.
Hours & holidays
Current hours, holiday closures, and when you'll be back open.
Answered
before you ask.
Do I have to change my phone number?
No. Most practices forward their existing number to Sophia. If you'd rather port it to us, we'll handle that too.
What happens if Sophia doesn't know the answer?
She takes a message and flags it for your team. No guessing, no making things up.
Can my clients tell she's AI?
Occasionally. If anyone asks, she's honest about it. Most callers don't realize until we tell them.
What does it cost?
A flat monthly subscription based on call volume. Less than a part-time front desk hire.
Start with a live call.
Two minutes. Your number. Your services. Hear how Sophia would sound if she were on your front desk tomorrow.