Every call answered the way you would answer it.
Sophia isn't a chatbot dressed up for phone. She's built for the specific shape of a modern spa's day — the rush, the lull, the after-hours curiosity, and the regulars who need a little nudge.
24/7 warm welcome.
Sophia answers every call. Nights, weekends, Christmas morning, the stretch between 10pm and 7am when most front desks go dark. No voicemail. No hold music. No one waiting for a callback they never get.
She picks up inside two rings, greets the caller by your spa's name, and sounds like she's been doing it for years.
Your voice,
your tone.
Sophia is trained on your specific services, pricing, aftercare instructions, and house rules. The way you describe Botox. The way you handle the consultation question. The way you price a HydraFacial package. She sounds like part of your team because she knows what your team knows.
"Thank you for calling Glow Aesthetics, this is Sophia. How can I help you today?"
"Our Botox starts at $13 per unit. Most first-time clients need between 20 and 40 units — Dr. Chen will confirm at your consultation."
"We can't wait to see you. Take care."
Syncs with your system.
Sophia pushes bookings directly into the software you already use. No second calendar to keep in sync. No data entry the next morning. When a client hangs up, the appointment is already on your book.
- New bookings
- Reschedules
- Cancellations
- SMS confirmations
- Late-arrival notes
- Client notes
Mint
And most modern practice management systems. Ask us about yours.
Designed for modern spas.
Sophia speaks your clients' language. She knows the difference between neurotoxin and filler, what PRP is actually for, and when to suggest a consultation instead of a booking. She won't fumble brand names or prices because she's been trained on the work your practice actually does.
- Botox & neurotoxins
- Fillers & lip enhancement
- Laser & IPL
- Microneedling & RF
- HydraFacial & chemical peels
- PRP & Sculptra
- CoolSculpting & body contouring
- IV therapy & wellness drips
Always-on client care.
The call is only the beginning. Sophia sends the confirmation, handles the "can I move that to Friday" text two days later, and quietly reaches out to regulars who haven't been in for a while. The small courtesies that keep clients coming back — handled without anyone reminding her.
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0:00 · Call ends
SMS confirmation sent with date, time, and pre-care notes.
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24h before
Gentle reminder text. Reply to reschedule.
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Day of
If they're running late, she lets your team know.
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Day +1
Aftercare follow-up and a soft rebook prompt.
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Day +90
Re-engagement for dormant clients who haven't booked.
Zero sick days.
No breaks, no turnover, no Monday after a long weekend. Sophia doesn't call out and doesn't quit. No training a new receptionist every six months. No awkward handover when someone moves on. One voice, one standard, every single day.
Hear Sophia on a live call.
A two-minute demo in your spa's voice. No setup, no commitment.